Refund & Cancellation Policy

Policy Version 1.0 · Last updated: 28 July 2026 · Effective: 28 July 2026

This policy explains your rights and our obligations regarding refunds and cancellations for MyBizPlan™ products and subscriptions. It is designed to comply with the Consumer Protection Act 68 of 2008 and PayFast payment gateway requirements. Please read it carefully before making a purchase.

1. Once-Off Business Plan Purchases

The following once-off packages are available on MyBizPlan™:

Essential

Once-off purchase

Professional

Once-off purchase

Premium

Once-off purchase

Refund Eligibility — 7-Day Window

You may request a refund within seven (7) calendar days of purchase, provided that:

No AI-generated business plan has been created;
No downloadable documents have been generated;
No PDF or Word document has been downloaded.

Digital Delivery — No Refund After Use

Once any business plan or document has been generated or downloaded, the digital service is considered delivered. Refunds will generally not be available after this point, unless:

Required by applicable South African law;
There is a verified technical failure that MyBizPlan™ cannot resolve.

2. Subscription Cancellations

MyBizPlan™ offers monthly subscription plans (Live Essential, Live Professional, Live Premium). You may cancel your subscription at any time.

Cancellation stops all future billing immediately.

The current billing cycle is not refunded — you retain access until the paid period expires.

Access to all features remains active until the end of the paid period.

To cancel, visit your Billing Portal or contact support@mybizplan.co.za.

3. Duplicate or Accidental Payments

If you have been charged more than once for the same order due to a technical error or accidental double submission, you are entitled to a full refund of the duplicate charge. Please contact us with your order number and payment confirmation, and we will investigate and process the refund after verification — typically within 3–5 business days.

4. Technical Failures

If MyBizPlan™ is unable to generate or deliver the purchased service due to a verified system fault, we will:

Investigate the reported issue promptly;
Attempt to resolve the fault and deliver the service;
If the fault cannot be resolved within a reasonable time, an administrator may approve a full or partial refund at our discretion.

5. Chargeback Policy

We strongly encourage customers to contact our support team before initiating a chargeback with their bank or card issuer. Most disputes can be resolved quickly and amicably through our refund process.

Important: Fraudulent or unjustified chargebacks may result in the temporary suspension of your account while the dispute is investigated. Accounts found to have submitted fraudulent chargebacks may be permanently suspended in accordance with our Terms of Service.

6. How to Request a Refund

To request a refund, log in to your account and visit the Refunds page, or email support@mybizplan.co.za. Please include:

Your reason for requesting a refund;
Your order number or PayFast payment ID;
The date of payment;
Any supporting information or screenshots.

Refund requests are processed through the following workflow:

Pending→Under Review→Approved→Rejected→Refunded

We aim to respond to all refund requests within 2 business days. Approved refunds are processed back to the original payment method within 5–10 business days, subject to PayFast processing times.

7. Legal Framework

This policy is governed by the laws of the Republic of South Africa, including but not limited to:

Consumer Protection Act 68 of 2008;
Electronic Communications and Transactions Act 25 of 2002;
Protection of Personal Information Act 4 of 2013 (POPIA).

This policy must be read together with our Terms of Service, Privacy Policy, and Subscription Terms.

8. Contact Us

MyBizPlan (Pty) Ltd

Email: support@mybizplan.co.za

Website: mybizplan.co.za